All Alfametrixstore.com standard shipping rates and policies apply to all items when shipped to the United States, Canada, Australia, United Kingdom, Italy, Spain, France, German, including free shipping on qualifying orders. For other countries, please contact our customer service before placing the order.
We may use the following carriers; FedEx, USPS, DHL, DPS and UPS. Our orders ship via FedEx within 48 continental U.S. states, Canada, Alaska, Hawaii, and Puerto Rico.
SHIPPING INFORMATION
| Country/Region |
Shipping Method |
Cost |
Shipping Time |
| United States/United Kingdom/ Italy/Spain/France/German |
Standard Shipping |
Free |
3-8 business days |
| Canada/Australia |
Standard Shipping |
Free |
3-8 business days |
Tax Information
| Country/Region |
VAT |
| United States/United Kingdom/ Italy/Spain/France/German |
in. Vat |
| Canada/Australia |
In. Vat |
Tracking
A tracking # will be provided by the shipping carrier, we will update your order with the tracking information via email, or phone call.
Late shipments:
Weather can delay your packages, even when you are not experiencing weather problems in your specific geographical location. Please plan ahead.
If your package arrives late, please notify us so we can request a refund from the shipping company. Please be aware that usually, acts of God such as bad weather are not refundable, but situations such as mechanical failure are refundable. If we receive a refund, you will receive a refund.
Order Cancellation
(1)Customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days.
(2)You may also cancel your order if your item has not been shipped.
(3)Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for the return shipping.
Missing Items / Discrepancies
If an item is missing, or you got the wrong item, please let us know within 48 hours of delivery. We cannot replace or compensate for missing items after the 48 hour period.
